Watt Boolsen Merete, Plum Lise Munk, Hillingsø Jens G
Institut for Statskundskab, Københavns Universitet.
Ugeskr Laeger. 2013 Aug 26;175(35):1958-61.
We question the evaluation-design of the Danish National Survey of Patient Experiences (LUP). The results from the survey are part of the accreditation system in The Danish Health-care Quality Programme. How the evaluation-design may be improved is researched through a revised questionnaire tested during a three-month period. We find that the existing evaluation-model must be replaced by a developmental evaluation-approach/model which includes valid measures of patient-satisfaction, other target-groups, and allows for the context of the specific health-care sector.
我们对丹麦全国患者体验调查（LUP）的评估设计提出质疑。该调查结果是丹麦医疗质量计划认证系统的一部分。我们通过在三个月期间测试的一份修订问卷，研究了如何改进评估设计。我们发现，现有的评估模型必须被一种发展性评估方法/模型所取代，该方法/模型包括患者满意度的有效衡量指标、其他目标群体，并考虑到特定医疗部门的背景情况。
