Farmer Thomas, Brook Gary, McSorley John, Murphy Siobhan, Mohamed Azmina
Department of Sexual Health and HIV, Central Middlesex Hospital, North West London Hospitals NHS Trust, London, UK.
Int J STD AIDS. 2014 Mar;25(4):289-93. doi: 10.1177/0956462413502325. Epub 2013 Sep 2.
'Did not attend' and cancellation rates were compared for two 12-month periods before (2009) and after (2012/2013) the introduction of routine short message service text reminders being sent to patients who have pre-booked appointments. After the introduction of short message service text appointment reminders, the overall 'did not attend' rates fell by 4% from 28% to 24% (p < 0.005) and by 10% from 28% to 18% (p < 0.05) for male sexual health appointments. There was no significant change in the HIV clinic 'did not attend' rates. In the same periods, the cancellation rates increased 4% overall (from 62% to 66%) and by 17% (from 55% to 72%) for female sexual health clinics (p < 0.005). These results suggest that routine text reminders increase clinic attendance rates by reminding patients to attend and prompting them to cancel if they cannot come.
对引入向预约患者发送常规短信提醒之前（2009年）和之后（2012/2013年）的两个12个月期间的“未就诊”率和取消率进行了比较。引入短信预约提醒后，总体“未就诊”率从28%降至24%，下降了4%（p<0.005），男性性健康预约的“未就诊”率从28%降至18%，下降了10%（p<0.05）。艾滋病毒诊所的“未就诊”率没有显著变化。在同一时期，总体取消率上升了4%（从62%升至66%），女性性健康诊所的取消率上升了17%（从55%升至72%）（p<0.005）。这些结果表明，常规短信提醒通过提醒患者就诊并促使他们在无法前来时取消预约，提高了诊所的就诊率。
