Department of Industrial Engineering, King Saud University, Riyadh, Saudi Arabia.
Int J Occup Saf Ergon. 2013;19(3):347-53. doi: 10.1080/10803548.2013.11076993.
Although millions of automatic teller machines (ATMs) are currently used all over the world, users of ATMs still have usability problems including inappropriate user-ATM interaction, display problems and others. Many developed countries already have standards in place for ATMs. However, this is not the case in many other countries. This paper aims to assess certain dimensions of ATM machines and their suitability for users in Middle Eastern countries using anthropometric measurements of the user population taking Saudi Arabia as a case study. Dimensions of all ATMs used in Saudi Arabia were measured and compared with recommended dimensions based on anthropometric measurements of the user population. Results show that there is a mismatch between the dimensions of ATMs used in Saudi Arabia and the recommended dimensions based on the user population. Practical recommendations are given as to improve the usability of ATMs in Saudi Arabia and other Middle Eastern countries.
尽管目前全球范围内有数百万台自动取款机（ATM）在使用，但 ATM 用户仍然存在可用性问题，包括不适当的用户与 ATM 的交互、显示问题等。许多发达国家已经制定了 ATM 的标准。然而，在许多其他国家并非如此。本文旨在通过对沙特阿拉伯用户群体的人体测量学测量，评估中东国家 ATM 机的某些方面及其对用户的适用性，以沙特阿拉伯作为案例研究。测量了沙特阿拉伯使用的所有 ATM 的尺寸，并将其与基于用户群体人体测量学测量的推荐尺寸进行了比较。结果表明，沙特阿拉伯使用的 ATM 尺寸与基于用户群体的推荐尺寸之间存在不匹配。针对如何提高沙特阿拉伯和其他中东国家 ATM 的可用性，提出了切实可行的建议。
