Volpone Sabrina D, Avery Derek R
Anderson School of Management.
J Occup Health Psychol. 2013 Oct;18(4):430-48. doi: 10.1037/a0034016.
Integrating theory on stress, stigma, and coping, the present study sheds light on how employees react to perceived discrimination (PD) in the workplace. Using three national samples, we found that PD based on race, sex, age, family obligation, and sexual orientation related to physical withdrawal (i.e., lateness, absenteeism,and intent to quit) indirectly through psychological withdrawal (i.e., burnout and engagement) such that PD corresponded in less engagement and more burnout, which related to increased lateness, absenteeism, and intent to quit [corrected].Further, these indirect relationships were moderated by employees' coping mechanisms with those who were more apt to change the situation or to avoid the stressor exhibiting weaker relationships between PD and psychological withdrawal. Though each of these studies is cross-sectional in nature and therefore cannot provide strong evidence of causal ordering of the variables in our model, the replication and extension of results over three databases and multiple forms of discrimination, coping, psychological, and physical withdrawal demonstrates that understanding the relationships explored in these studies can aid researchers and practitioners in enhancing employee quality of life and productivity.
本研究结合了关于压力、污名和应对的理论,揭示了员工在工作场所如何应对感知到的歧视(PD)。通过三个全国性样本,我们发现基于种族、性别、年龄、家庭责任和性取向的PD通过心理退缩(即倦怠和投入)与身体退缩(即迟到、旷工和辞职意图)间接相关,因此PD与较少的投入和较多的倦怠相对应,而这又与迟到、旷工和辞职意图的增加相关[已修正]。此外,这些间接关系受到员工应对机制的调节,那些更倾向于改变状况或避免压力源的员工,其PD与心理退缩之间的关系较弱。尽管这些研究本质上都是横断面研究,因此无法为我们模型中变量的因果顺序提供有力证据,但在三个数据库以及多种形式的歧视、应对、心理和身体退缩方面对结果进行的复制和扩展表明,理解这些研究中探讨的关系有助于研究人员和从业者提高员工的生活质量和生产力。