van Velsen Lex, Beaujean Desirée J M A, Wentzel Jobke, Van Steenbergen Jim E, van Gemert-Pijnen Julia E W C
University of Twente, The Netherlands; National Institute for Public Health and the Environment, The Netherlands
National Institute for Public Health and the Environment, The Netherlands.
Health Informatics J. 2015 Mar;21(1):24-35. doi: 10.1177/1460458213496419. Epub 2013 Nov 26.
Tick bites and tick-borne infections are an increasingly large problem. There is a wide range of precautions that citizens can take, but compliance is low. Mobile technology can offer a solution here, as they allow citizens to access health information in context. In this article, we discuss the development of requirements for a mobile app to support citizens in dealing with ticks and tick bites. First, we identified organizational stakeholders based on relevant protocols, and primary end-users via a systematic risk determination procedure. Then, we profiled end-users based on 25 in-depth interviews. We consulted organizational stakeholders via a focus group. The mobile app should primarily motivate citizens to check themselves for tick bites after visiting a risk area. The app should also include a tick radar, alerts to remind people to check for tick bites, and the possibility to document tick bites. Our experiences underline the necessity of thoroughly investigating the designated end-users and their context of use in order to tailor preventive health advice, and we demonstrate how this can be done. Finally, this case shows the need to create persuasive health technology in order to maximize citizen compliance.
蜱虫叮咬及蜱媒感染问题日益严重。市民可以采取多种预防措施，但遵守情况不佳。移动技术可以提供解决方案，因为它能让市民在实际情境中获取健康信息。在本文中，我们讨论了一款支持市民应对蜱虫及蜱虫叮咬的移动应用程序的需求开发。首先，我们根据相关协议确定了组织利益相关者，并通过系统的风险判定程序确定了主要终端用户。然后，我们基于25次深度访谈对终端用户进行了剖析。我们通过焦点小组咨询了组织利益相关者。该移动应用程序应主要激励市民在前往风险区域后检查自己是否被蜱虫叮咬。该应用程序还应包括蜱虫雷达、提醒人们检查是否被蜱虫叮咬的警报，以及记录蜱虫叮咬情况的功能。我们的经验强调了全面调查指定终端用户及其使用情境以定制预防性健康建议的必要性，并且我们展示了如何做到这一点。最后，这个案例表明需要创建具有说服力的健康技术，以最大限度地提高市民的遵守率。
