Wogalter Michael S, Shaver Eric F, Kalsher Michael J
North Carolina State University, Psychology Department, 640 Poe Hall, Raleigh, NC 27695-7650, USA.
North Carolina State University, Psychology Department, 640 Poe Hall, Raleigh, NC 27695-7650, USA.
Appl Ergon. 2014 Sep;45(5):1330-6. doi: 10.1016/j.apergo.2013.12.003. Epub 2013 Dec 27.
Direct-to-consumer (DTC) drug advertising markets medications requiring a physician's script to the general public. In television advertising, risk disclosures (such as side effects and contraindications) may be communicated in either auditory (voice) or visual (text) or both in the commercials. This research examines presentation modality factors affecting the communication of the risk disclosures in DTC prescription drug television commercials. The results showed that risk disclosures presented either visually only or both visually and auditorily increased recall and recognition compared to no presentation. Risk disclosures presented redundantly in both the visual and auditory modalities produced the highest recall and recognition. Visual only produced better performance than auditory only. Simultaneous presentation of non-risk information together with risk disclosures produced lower recall and recognition compared to risk disclosures alone-without concurrent non-risk information. Implications for the design of DTC prescription drug television commercials and other audio-visual presentations of risk information including on the Internet, are discussed.
直接面向消费者(DTC)的药品广告向普通大众推销需要医生处方的药物。在电视广告中,风险披露(如副作用和禁忌症)可以通过听觉(声音)、视觉(文字)或两者结合的方式在广告中传达。本研究考察了影响DTC处方药电视广告中风险披露传达效果的呈现方式因素。结果表明,与不呈现风险披露相比,仅以视觉方式呈现或同时以视觉和听觉方式呈现风险披露会提高回忆率和识别率。在视觉和听觉两种方式中重复呈现风险披露能产生最高的回忆率和识别率。仅视觉呈现比仅听觉呈现表现更好。与单独呈现风险披露(无同时出现的非风险信息)相比,同时呈现非风险信息和风险披露会降低回忆率和识别率。文中讨论了其对DTC处方药电视广告设计以及包括互联网上的其他风险信息视听呈现的启示。