Alberda W, Kampinga O, Kassels R, van Kester R, Noriega J, Vink P
Faculty of Industrial Design Engineering, Delft University of Technology, Delft, The Netherlands.
Work. 2015;50(4):659-67. doi: 10.3233/WOR-141829.
Efficient use of space and passenger comfort in aircraft interiors are major issues. There is not much research available about the flying experience regarding passengers' personal belongings.
The objective of this study is to explore concepts within the current aircraft seats which improve the passenger experience related to their personal belongings like wallets, mobile phones and laptops.
Through on-site observations, interviews and online questionnaires, data regarding the number of personal belongings taken into the airplane and opinions about access to hand luggage were gathered. These data were used to develop different concepts to optimize the aircraft interior, which were evaluated by passengers.
Almost every passenger carries a phone (88%), wallet (94%), travel documents (98%) and keys (76%) with them and they like to have these stored close by. Passengers rate the concept that provides integrated storage in the tray table of the aircraft seat the best.
Extra storage possibility in the table-tray seems a promising solution according to the passengers.
飞机内部空间的高效利用和乘客舒适度是主要问题。关于乘客个人物品的飞行体验，现有研究不多。
本研究的目的是探索当前飞机座椅中的概念，以改善与钱包、手机和笔记本电脑等个人物品相关的乘客体验。
通过现场观察、访谈和在线问卷，收集了关于带入飞机的个人物品数量以及对手提行李取用便利性的看法的数据。这些数据用于开发不同的概念以优化飞机内部，并由乘客进行评估。
几乎每位乘客都会携带手机（88%）、钱包（94%）、旅行文件（98%）和钥匙（76%），并且他们希望将这些物品存放在附近。乘客对在飞机座椅托盘桌中提供集成存储功能的概念评价最高。
根据乘客的反馈，在托盘桌中增加存储功能似乎是一个很有前景的解决方案。
