Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands.
Appl Ergon. 2012 Mar;43(2):354-9. doi: 10.1016/j.apergo.2011.06.011. Epub 2011 Jul 31.
Comfort plays an increasingly important role in the interior design of airplanes. Although ample research has been conducted on airplane design technology, only a small amount of public scientific information is available addressing the passenger's opinion. In this study, more than 10,000 internet trip reports and 153 passenger interviews were used to gather opinions about aspects which need to be improved in order to design a more comfortable aircraft interior. The results show clear relationships between comfort and legroom, hygiene, crew attention and seat/personal space. Passengers rate the newer planes significantly better than older ones, indicating that attention to design for comfort has proven effective. The study also shows that rude flight attendants and bad hygiene reduce the comfort experience drastically and that a high comfort rating is related to higher "fly again" values.
舒适度在飞机的内部设计中扮演着越来越重要的角色。尽管已经有大量关于飞机设计技术的研究，但只有少量公众科学信息涉及乘客的意见。在这项研究中，我们使用了超过 10000 份网络旅行报告和 153 名乘客的访谈，收集了关于需要改进以设计更舒适的飞机内部的意见。结果表明，舒适度与腿部空间、卫生、机组人员的关注以及座椅/个人空间之间存在明显的关系。乘客对较新的飞机的评价明显好于较旧的飞机，这表明对舒适度的关注是有效的。该研究还表明，粗鲁的空乘人员和糟糕的卫生条件会极大地降低舒适度体验，而高舒适度评级与更高的“再次飞行”价值相关。
