Mirror, mirror: six ways to take an honest look at your practice from your patients' perspective.

Unsatisfied patients cost practices thousands of dollars every year in lost revenue through attrition, loss of referrals, and noncompliance, and yet the often unspoken needs and wants of patients are rarely analyzed in relation to the service delivered. This article explains the importance and value of taking an honest look at your healthcare organization from the other side of the check-in counter. It gives six practical steps any practice can take to begin to better understand the patient experience and perspective, including how to garner honest feedback and get your staff onboard with a patient-centric culture. Learn how to gain valuable insight to develop strategies that give your practice a competitive edge and a rock-solid future.