Del Signore Anthony G, Dang Rajan, Yerasi Arjun, Iloreta Alfred M, Malkin Benjamin D
Department of Otolaryngology-Head and Neck Surgery, Icahn School of Medicine at Mount Sinai, New York, USA
Department of Otolaryngology-Head and Neck Surgery, Icahn School of Medicine at Mount Sinai, New York, USA.
J Telemed Telecare. 2014 Jul;20(5):267-271. doi: 10.1177/1357633X14537759. Epub 2014 Jun 6.
We studied the use of videoconferencing for the pre-operative patient-surgeon interaction. Subjects were recruited from otolaryngology patients undergoing surgery at a tertiary hospital. They were randomised to a conventional face-to-face interaction with their surgeon or a videoconference call via tablet computer. Afterwards, subjects and surgeons completed questionnaires about the experience. Various time points in patient flow were also recorded. Thirty-one patients were enrolled and 25 completed the study; five surgeons participated. The mean overall patient satisfaction scores were similar in the face-to-face and videoconferencing groups (9.88 and 9.89, respectively), as were mean interaction times (119 and 82 s, respectively); neither difference was significant. The mean waiting times in the pre-operative holding area were not significantly different between the groups. Surgeons were satisfied with the videoconferencing and 60% indicated they were somewhat likely to incorporate the technology into their daily practice. Overall patient satisfaction with a pre-operative patient-surgeon interaction via videoconferencing did not differ significantly from that for a conventional face-to-face discussion. It is feasible to incorporate videoconferencing into a busy surgical practice and there is the potential for improved efficiency.
我们研究了视频会议在术前患者与外科医生互动中的应用。研究对象来自一家三级医院接受手术的耳鼻喉科患者。他们被随机分为两组，一组与外科医生进行传统的面对面互动，另一组通过平板电脑进行视频会议通话。之后，患者和外科医生完成了关于此次体验的问卷调查。还记录了患者流程中的各个时间点。共招募了31名患者，25名完成了研究；5名外科医生参与其中。面对面组和视频会议组的患者总体满意度平均得分相似（分别为9.88和9.89），平均互动时间也相似（分别为119秒和82秒）；两者差异均无统计学意义。两组在术前等候区的平均等待时间也无显著差异。外科医生对视频会议感到满意，60%的医生表示他们 somewhat likely to incorporate the technology into their daily practice（此处英文表述不太准确，可理解为“有一定可能性将该技术纳入日常实践”）。通过视频会议进行术前患者与外科医生互动的总体患者满意度与传统面对面讨论的满意度相比，差异无统计学意义。将视频会议纳入繁忙的外科手术实践是可行的，并且有提高效率的潜力。
