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In the wake of seven consecutive never events in theatres during 2011-2012, senior managers at Addenbrooke's had a challenge--to raise morale and support staff to fully support the WHO surgical safety checklist process. Theatres operations manager Maggie Ward and the theatres team took some innovative steps to change culture in theatres.

在2011年至2012年期间，Addenbrooke医院手术室连续发生了七起“绝不允许发生的事件”，这给医院的高级管理人员带来了一项挑战——提高士气并支持员工全面落实世界卫生组织的手术安全核对表流程。手术室运营经理玛吉·沃德和手术室团队采取了一些创新举措来改变手术室的文化氛围。