Batchelor G J, Graham R G
Peat Marwick Main & Company, Chicago, IL.
J Soc Health Syst. 1989 May;1(1):63-8.
Nursing care is the number one criterion patients use to measure the quality of care at hospitals. With the trend toward a more integrated institutionwide approach to quality, nursing must adapt its traditional approach to complement an institutionwide quality management strategy. Although written standards have been the cornerstone of nursing quality management, they have not always stood up to objective measurement techniques. Only recently has nursing been using automated data for measuring nursing quality. This article provides an example of how nursing can use automated data to measure and manage the quality of nursing services.
护理质量是患者衡量医院护理水平的首要标准。随着医院整体质量管理方法日益趋于综合化，护理工作必须调整传统方式，以配合医院整体质量管理策略。虽然书面标准一直是护理质量管理的基石，但它们并非总能经得起客观测量技术的检验。直到最近，护理工作才开始使用自动化数据来衡量护理质量。本文提供了一个示例，说明护理工作如何利用自动化数据来衡量和管理护理服务质量。
