Langer M, Castellari R, Locatelli P, Sini E, Torresani M, Facchini R, Moser R
Fondazione IRCCS Istituto Nazionale dei Tumori di Milano, Italy.
Fondazione Politecnico di Milano, Italy.
Stud Health Technol Inform. 2014;201:203-10.
Patient safety is a central concern inside any healthcare environment. With the progress of Information and Communication Technologies (ICTs), new solutions have become available to support care and management processes. Analyzing process risks helps identifying areas of improvement and provides ICT-solutions design with indications on what portions of the process need primary interventions. Understanding the link between process reengineering, technology assessment of enabling technologies and risk management allows user acceptance and patient safety improvements. Fondazione IRCCS Istituto Nazionale dei Tumori (INT), offers a good example of process reengineering driven by the purpose of increasing patient safety, enabled by new technologies. A pillar of the evolution of ICT process support at INT is based on Radio Frequency Identification technologies, implemented to identify and trace items and people across processes. This paper will present an integrated approach, based on process reengineering methodologies and risk assessment studies, and methodological advice applied to a case of surgical kits management procedures.
患者安全是任何医疗环境中的核心关注点。随着信息通信技术（ICT）的发展，出现了新的解决方案来支持护理和管理流程。分析流程风险有助于识别改进领域，并为ICT解决方案设计提供有关流程哪些部分需要主要干预措施的指示。理解流程再造、使能技术的技术评估与风险管理之间的联系，有助于提高用户接受度并改善患者安全。意大利国家肿瘤研究所（INT）基金会提供了一个很好的例子，说明新技术如何推动以提高患者安全为目的的流程再造。INT的ICT流程支持发展的一个支柱基于射频识别技术，该技术用于识别和跟踪跨流程的物品和人员。本文将介绍一种基于流程再造方法和风险评估研究的综合方法，以及应用于手术器械包管理程序案例的方法建议。
