Baur Cynthia, Prue Christine
Centers for Disease Control and Prevention, Atlanta, GA, USA.
Health Promot Pract. 2014 Sep;15(5):629-37. doi: 10.1177/1524839914538969. Epub 2014 Jun 20.
This article presents the Centers for Disease Control and Prevention Clear Communication Index (the Index), a tool that emphasizes the primary audience's needs and provides a set of evidence-based criteria to develop and assess public communication products for diverse audiences. The Index consists of four open-ended introductory questions and 20 scored items that affect information clarity and audience comprehension, according to the scientific literature. A research team fielded an online survey to test the Index's validity. Respondents answered 10 questions about either an original health material or one redesigned with the Index. For 9 out of 10 questions, the materials revised using the Index were rated higher than the original materials. Regardless of education level, respondents rated the revised materials more favorably than the original ones. The results indicate that the Index performed as intended and made it more likely that audiences could correctly identify the intended main message and understand the words and numbers in the materials. The results also support the widely held view that audiences are more positive about clearly designed materials. The Index shows that an evidence-based scoring rubric can assess and improve the clarity of health materials.
本文介绍了疾病控制与预防中心清晰沟通指数(该指数),这是一种强调主要受众需求的工具,并提供了一套基于证据的标准,用于为不同受众开发和评估公共传播产品。根据科学文献,该指数由四个开放式介绍性问题和20个计分项目组成,这些项目会影响信息的清晰度和受众的理解。一个研究团队进行了一项在线调查以测试该指数的有效性。受访者回答了10个关于原始健康材料或使用该指数重新设计的材料的问题。在10个问题中的9个问题上,使用该指数修订的材料的评分高于原始材料。无论教育水平如何,受访者对修订后的材料的评价都比对原始材料更有利。结果表明,该指数按预期发挥了作用,使受众更有可能正确识别预期的主要信息并理解材料中的文字和数字。结果还支持了一种广泛持有的观点,即受众对设计清晰的材料更为认可。该指数表明,一个基于证据的评分标准可以评估并提高健康材料的清晰度。