Lim Fidelindo A, Bernstein Ilya
Nurs Forum. 2014 Apr-Jun;49(2):124-9. doi: 10.1111/nuf.12068.
Conflict or aggression occurring between and among healthcare workers is undermining attempts to create a culture of safety in the workplace. Healthcare occupations have higher rates of workplace bullying (WPB), and intimidating behavior across healthcare settings has been shown to foster medical errors, increase the cost of care, and contribute to poor patient satisfaction and preventable adverse outcomes. WBP is also partially responsible for the high attrition among nurses, a particular concern in the current nursing shortage. Through a narrative that explores Florence Nightingale's professional persona and experience, this article outlines various factors that contribute to incivility and WPB, and provides suggestions for curriculum design that may help preempt incivility in tomorrow's nurses.
医护人员之间发生的冲突或攻击行为正在破坏在工作场所营造安全文化的努力。医疗行业的职场霸凌（WPB）发生率较高，而且在各种医疗环境中，恐吓行为已被证明会助长医疗差错、增加护理成本、导致患者满意度低下以及出现可预防的不良后果。职场霸凌也是导致护士高流失率的部分原因，而当前护士短缺的问题尤其令人担忧。通过讲述弗洛伦斯·南丁格尔的职业形象和经历，本文概述了导致不文明行为和职场霸凌的各种因素，并为课程设计提供了建议，这些建议可能有助于预防未来护士出现不文明行为。
