Chen Shih-Chih, Jong Din, Lai Min-Tsai
Department of Accounting Information, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan,
J Med Syst. 2014 Sep;38(9):76. doi: 10.1007/s10916-014-0076-3. Epub 2014 Jul 10.
Numerous types of self-service technologies have prevailed due to innovations in network and information technology. To hospitals, patient intentions to continue to use the e-appointment system are crucial. Previous investigations discussed only the relationships between the technology readiness of users and their continuance intentions, and ignored the most important mediator, relationship quality. This study explored the relationships among technology readiness, relationship quality, and continuance intention. The research results demonstrated that both optimism and innovativeness significantly and positively influenced continuance intention through the mediating effect of relationship quality. However, discomfort and insecurity hid not significantly influence relationship quality or continuance intention. Finally, theoretical contributions, managerial implications and future research directions were discussed.
由于网络和信息技术的创新，众多类型的自助服务技术得以盛行。对于医院而言，患者继续使用电子预约系统的意愿至关重要。以往的调查仅讨论了用户的技术准备情况与其持续使用意愿之间的关系，而忽略了最重要的中介因素——关系质量。本研究探讨了技术准备情况、关系质量和持续使用意愿之间的关系。研究结果表明，乐观主义和创新性均通过关系质量的中介作用对持续使用意愿产生显著的正向影响。然而，不适感和不安全感对关系质量或持续使用意愿没有显著影响。最后，讨论了理论贡献、管理启示和未来的研究方向。
