Raja Jeyapal Dinesh, Bhasin Sanjiv Kumar
Department of Community Medicine, University College of Medical Sciences and Guru Teg Bahadur Hospital, Delhi, India.
Indian J Community Med. 2014 Jul;39(3):175-7. doi: 10.4103/0970-0218.137156.
Call center sector in India is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern India today. While employment in the business process outsourcing (BPO) sector has meant that young adults are reaching their career milestones and financial goals much earlier than before, surveys and anecdotal evidence show that workers in the BPO sector experience high levels of stress and its related disorders, primarily due to its contemporary work settings. Safeguarding the health of youngsters employed in this new, growing economy becomes an occupational health challenge to public health specialists.
印度的呼叫中心行业是一个相对新兴的行业,也是当今推动现代印度就业和经济增长的发展最快的行业之一。虽然业务流程外包(BPO)行业的就业意味着年轻人比以往更早地实现了他们的职业目标和财务目标,但调查和传闻证据表明,BPO行业的员工承受着高度的压力及其相关疾病,主要是由于其当代的工作环境。保障在这个新的、不断发展的经济体中就业的年轻人的健康,成为了公共卫生专家面临的职业健康挑战。