上海神经内科病房护士的满意度与职业倦怠
Nurse Satisfaction and Burnout in Shanghai Neurology Wards.
作者信息
Jiang Hui, Li Chen, Gu Yan, Lu Haiyan
机构信息
Nursing Department, Shanghai East Hospital, Tongji University School of Medicine, Shanghai, China.
College of Humanities and Social Science, Shanghai University, Shanghai, China.
出版信息
Rehabil Nurs. 2016 Mar-Apr;41(2):120-7. doi: 10.1002/rnj.174. Epub 2014 Aug 27.
PURPOSE
To explore satisfaction and burnout of nurses working in neurology wards in Shanghai, China.
DESIGN
A descriptive cross-sectional questionnaire survey.
METHODS
Three hundred and eighty-seven nurses from 23 neurology wards in 21 tertiary general hospitals were recruited using cluster sampling. The valid response rate was 94.83%.
FINDINGS
Nurse satisfaction with the salary/wages, the job and the nurse staffing level were 21.79%, 37.33%, and 40.87%. A high nurse burnout rate was found as: emotional exhaustion (EE) ≥ 27 (89.92%); depersonalization (DP) ≥ 10 (92.64%); and reduced personal accomplishment (PA)≤ 33 (79.29%).
CONCLUSIONS
Most nurses in the neurology wards were dissatisfied and had high levels of burnout. Experienced, intermediate and senior nurses were at the highest risk for job turnover.
CLINICAL RELEVANCE
Nurse administrators should take effective measures to increase nurse satisfaction and decrease burnout to retain experienced nurses and keep the stability of nursing workforce.
目的
探讨中国上海神经内科病房护士的满意度和职业倦怠情况。
设计
描述性横断面问卷调查。
方法
采用整群抽样法，从21家三级综合医院的23个神经内科病房招募了387名护士。有效应答率为94.83%。
结果
护士对薪资、工作和护士配备水平的满意度分别为21.79%、37.33%和40.87%。发现护士职业倦怠率较高，具体为：情感耗竭（EE）≥27（89.92%）；去人格化（DP）≥10（92.64%）；个人成就感降低（PA）≤33（79.29%）。
结论
神经内科病房的大多数护士不满意且职业倦怠程度高。经验丰富的中级和高级护士离职风险最高。
临床意义
护士管理人员应采取有效措施提高护士满意度并降低职业倦怠，以留住经验丰富的护士并保持护理队伍的稳定性。
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