Reuzel Ellen, Embregts Petri J C M, Bosman Anna M T, Cox Ralf F A, van Nieuwenhuijzen Maroesjka, Jahoda Andrew
Tilburg University and J.P. van den Bent Stichting, The Netherlands.
Tilburg University and Dichterbij Kennisn, the Netherlands.
Nonlinear Dynamics Psychol Life Sci. 2014 Oct;18(4):371-96.
Social interactions between staff and clients with an intellectual disability contain synchronized turn-taking patterns. Synchrony can increase rapport and cooperation between individuals. This study investigated whether verbal interactional dominance and balance, an indication of attunement between staff and clients with ID, are associated with synchrony of turn-taking patterns during staff-client interactions and whether the level of dominance and balance is related to the observed quality of the social interactions. Nineteen staff members video-recorded a social interaction with one of their clients in which the client asked for support. The recordings were analyzed using Cross Recurrence Quantification Analysis and Initiative Response Analysis. Fifteen staff observers as well as client observers completed a questionnaire on the quality of the video-recorded interactions. Staff and clients' patterns of verbal interactional dominance and balance were associated with the synchrony of their turn-taking behaviors. Staff's dominance was associated with a higher level of synchrony of turn taking, whereas client's dominance was associated with a lower level of synchrony. The patterns of verbal interactional dominance and balance were associated with staff observer reports about the quality of the interactions. The study suggested that staff and clients have a tendency to be sensitive to different aspects of interactions, which in turn may have different functions.
工作人员与智障客户之间的社交互动包含同步的轮流模式。同步性可以增强个体之间的融洽关系与合作。本研究调查了言语互动主导性和平衡性（这是工作人员与智障客户之间协调性的一种体现）是否与工作人员 - 客户互动期间轮流模式的同步性相关，以及主导性和平衡性水平是否与观察到的社交互动质量相关。19名工作人员对与其中一位寻求支持的客户的社交互动进行了视频记录。使用交叉递归量化分析和主动反应分析对记录进行了分析。15名工作人员观察者以及客户观察者完成了一份关于视频记录互动质量的问卷。工作人员和客户的言语互动主导性和平衡性模式与他们轮流行为的同步性相关。工作人员的主导性与更高水平的轮流同步性相关，而客户的主导性与更低水平的同步性相关。言语互动主导性和平衡性模式与工作人员观察者对互动质量的报告相关。该研究表明，工作人员和客户倾向于对互动的不同方面敏感，这反过来可能具有不同的功能。
