Essen S Donovan, Esquivel Cynthia, Jha Pankaj
1500 SW Mapp Rd, Palm City, Florida 34990, United States; Tel: 772-287-6717; e-mail:
Oral Health Dent Manag. 2014 Sep;13(3):835-41.
All companies, including dentists, rely on their staff to represent their firms in the most positive and effective manner. Today's managers face a multitude of issues, and as such, they must walk a fine line of fostering a productive, harmonious and safe working environment for their employees. Over the last several decades it is apparent that on the- job sexual harassment is no longer the leading issue of employee complaints. Rather, the organization issue which was investigated is workplace bullying, also commonly referred to as employee harassment. Risk management is no longer limited to avoiding malpractice issues but also preventing litigation created by poor organizational behavior. The primary purpose of this paper is to explore the background of workplace bullying and how it affects today's managers and their employees, customers and suppliers. In other words, the scope of this paper will feature research on past studies, results and conclusions. Since workplace bullying affects all levels of a corporation, it must be stated that the concern and focus of this paper is for today's manager to understand the background and history of workplace bullying, and what they can do to foster a safe working environment and prevent the bully from creating mental and physical harm to their employees. This paper details the history of workplace bullying and how management, employees and suppliers deal with and address the issue. Lastly, this treatise looks at risk management from a manger/dentist's perspective, the assessment/conclusion summarizes the implications for managers regarding how they must handle the issue or risk harm to the employee and/or serious legal ramifications.
所有公司,包括牙科诊所,都依赖员工以最积极有效的方式来代表公司。如今的管理者面临诸多问题,因此,他们必须在为员工营造一个高效、和谐且安全的工作环境方面谨慎行事。在过去几十年里,很明显工作场所性骚扰已不再是员工投诉的首要问题。相反,此次被调查的组织问题是职场霸凌,也通常被称为员工骚扰。风险管理不再局限于避免医疗事故问题,还包括防止因不良组织行为引发的诉讼。本文的主要目的是探讨职场霸凌的背景以及它如何影响当今的管理者及其员工、客户和供应商。换句话说,本文的范围将涵盖对过往研究、结果和结论的探讨。由于职场霸凌会影响公司的各个层面,必须指出的是,本文关注的焦点是让当今的管理者了解职场霸凌的背景和历史,以及他们能采取什么措施来营造一个安全的工作环境,防止霸凌者对员工造成身心伤害。本文详细阐述了职场霸凌的历史以及管理层、员工和供应商如何应对和处理这一问题。最后,本论文从管理者/牙医的角度审视风险管理,评估/结论总结了管理者在必须如何处理该问题方面的影响,否则可能会对员工造成伤害和/或面临严重的法律后果。