Chaska N L
J Nurs Adm. 1979 Jan;9(1):22-8.
In a sequence of events described as the "cooling out" process, an administrative conflict snowballed to an irrevocable stage resulting in an employee's dismissal. Such scapegoating reduces friction in the organization structure, but does not identify and resolve problems.
在一系列被称为“安抚”过程的事件中，一场行政冲突如滚雪球般发展到无法挽回的地步，最终导致一名员工被解雇。这种替罪行为减少了组织结构中的摩擦，但并未识别和解决问题。
