Myrtle R C, Glogow E
Nurs Res. 1978 Mar-Apr;27(2):103-6.
Fifty-one nursing administrators attending an institute on administration were asked to respond to two questions: "What is good about conflict?" "What is bad about conflict?" Findings indicated that nursing administrators: made more positive than negative statements about conflict, associated conflict's effects to be greater on people than on task accomplishment, indicated that conflict had greater intrapersonal than interpersonal effects, believed that the beneficial effects of conflict on task accomplishment lie in the realm of problem resolution, and reported that the major negative effects of conflict on task accomplishment were felt on productivity. These findings underscore the complex nature of conflict and its benefits and costs to the individual, organization, and nursing administrator. Views of these nursing administrators are in concert with contemporary behavioral science literature which suggests that conflict is necessary for organizational growth and is not automatically symptomatic of organizational pathology.
51名参加管理研习班的护理管理人员被要求回答两个问题：“冲突的好处是什么？”“冲突的坏处是什么？”研究结果表明，护理管理人员：对冲突做出的积极陈述多于消极陈述，认为冲突对人的影响大于对任务完成的影响，指出冲突的人际内影响大于人际间影响，认为冲突对任务完成的有益影响在于解决问题的领域，并报告说冲突对任务完成的主要负面影响体现在生产力方面。这些研究结果强调了冲突的复杂性及其对个人、组织和护理管理人员的利弊。这些护理管理人员的观点与当代行为科学文献一致，该文献表明冲突对于组织发展是必要的，并非自动表明组织存在病态。
