Ruben Mollie A, Hall Judith A, Schmid Mast Marianne
a U.S. Department of Veterans Affairs.
J Soc Psychol. 2015 Mar-Apr;155(2):107-26. doi: 10.1080/00224545.2014.972312. Epub 2015 Jan 6.
Two studies examined the effect of applicants' smiling on hireability. In a pre-test study, participants were asked to rate the expected behavior for four types of applicants. Newspaper reporter applicants were expected to be more serious than applicants for other jobs. In Study 1, participants were randomly assigned to be an applicant or interviewer for a newspaper reporting job. Smiling was negatively related to hiring, and smiling mediated the relation between applicants' motivation to make a good impression and hiring. Hiring was maximized when applicants smiled less in the middle of the interview relative to the start and end. In Study 2, participants watched Study 1 clips and were randomly assigned to believe the applicants were applying to one of four jobs. Participants rated more suitability when applicants smiled less, especially for jobs associated with a serious demeanor. This research shows that job type is an important moderator of the impact of smiling on hiring.
两项研究考察了求职者微笑对被录用可能性的影响。在一项预测试研究中，参与者被要求对四类求职者的预期行为进行评分。报纸记者求职者被认为比其他工作的求职者更严肃。在研究1中，参与者被随机分配为报纸报道工作的求职者或面试官。微笑与被录用呈负相关，且微笑在求职者留下良好印象的动机与被录用之间起中介作用。当求职者在面试中间阶段相对于开始和结束时微笑较少时，被录用的可能性最大。在研究2中，参与者观看了研究1的视频片段，并被随机分配，让他们认为求职者申请的是四项工作中的一项。当求职者微笑较少时，参与者对其适合度的评分更高，尤其是对于那些与严肃态度相关的工作。这项研究表明，工作类型是微笑对被录用影响的一个重要调节因素。
