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[医院营养科组织管理方法的建立、应用与评价]

[Development, application and evaluation of a method for organizing the hospital nutrition department].

作者信息

Dárdano C, de Fernández A, Aura García C

出版信息

Bol Oficina Sanit Panam. 1989 Oct;107(4):307-13.

PMID:2532901
Abstract

In recent decades hospital food and nutrition departments have taken on increased functions and responsibilities. However, not enough emphasis has been given to strengthening the administration of these departments. A method was developed to offer adequate guidelines for their organization, based on the principles of administrative process. The project had four stages. In the first, a method was designed for defining, applying, and evaluating the desired technical/administrative structure of a nutrition department. In the second, the method was put into effect in the Food and Nutrition Service of the San Juan de Dios Hospital in Guatemala City. Next, the method was revised, taking into account the results obtained during its application. Finally, it was evaluated for its applicability to other institutions, its acceptability to hospital management, and the organizational effectiveness achieved. The results indicate that the department's effectiveness, the food quality, the acceptability of the diets, and the services provided improved by 96%, 92%, 82%, and 100%, respectively. At the same time, the department's staff was reduced by 14%, and the budget for food purchases was decreased by 21% without affecting the quality of the services provided. The method described can serve as a guide for planning the food department in any hospital or child care center, if it is adjusted to the particular characteristics of the nutrition department to which it is applied.

摘要

近几十年来,医院的食品与营养部门承担了更多的职能和责任。然而,对加强这些部门的管理却没有给予足够的重视。基于行政流程原则,开发了一种方法为其组织提供适当的指导方针。该项目有四个阶段。第一阶段,设计了一种方法来定义、应用和评估营养部门所需的技术/行政结构。第二阶段,该方法在危地马拉城圣胡安·德迪奥斯医院的食品与营养服务部门实施。接下来,考虑到应用过程中获得的结果对该方法进行了修订。最后,对其在其他机构的适用性、医院管理层的可接受性以及所取得的组织有效性进行了评估。结果表明,该部门的有效性、食品质量、饮食的可接受性以及所提供的服务分别提高了96%、92%、82%和100%。同时,该部门的员工减少了14%,食品采购预算减少了21%,而没有影响所提供服务的质量。如果根据所应用的营养部门的具体特点进行调整,所描述的方法可作为任何医院或儿童护理中心食品部门规划的指南。

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