Puckett R P, Boe D G, Medved C K
J Am Diet Assoc. 1987 Jun;87(6):770-4.
The Food and Nutrition Services in Shands Hospital at the University of Florida, Gainesville, utilized various management engineering principles that improved effectiveness and quality of service without the addition of staff. A late tray distribution and central tray distribution system were monitored utilizing data collected from the late tray log. As a result, a late tray distribution and control system was implemented, and Food and Nutrition Services has assumed responsibility for serving late trays directly to patients' bedsides. This has resulted in the reduction of disputes with nursing personnel regarding "lost" trays. Unreported patient meal distribution changes were researched for each patient unit as meals were served. A system was implemented to document and control unreported distribution changes. Unreported changes for the noon and evening meals have virtually been eliminated. The outcome of the collaborative effort has been a redesigned patient meal distribution system, improved communication with Nursing Services and Administration, and reduced distribution problems.
位于佛罗里达大学盖恩斯维尔分校的尚德医院的食品与营养服务部门运用了各种管理工程原则，在不增加员工的情况下提高了服务效率和质量。利用从晚点餐车日志收集的数据，对晚点餐车配送和集中餐车配送系统进行了监测。结果，实施了晚点餐车配送与控制系统，食品与营养服务部门负责直接将晚点餐车送到患者床边。这减少了与护理人员在“丢失”餐车问题上的纠纷。在送餐时，针对每个病房单元研究未报告的患者膳食配送变化情况。实施了一个系统来记录和控制未报告的配送变化。午餐和晚餐的未报告变化实际上已被消除。共同努力的成果是重新设计了患者膳食配送系统，改善了与护理服务部门和行政部门的沟通，并减少了配送问题。
