Guise Veslemøy, Anderson Janet, Wiig Siri
Department of Health Studies, University of Stavanger, Kjell Arholms gate, 4036, Stavanger, Norway.
Florence Nightingale School of Nursing and Midwifery, Kings College London, London, UK.
BMC Health Serv Res. 2014 Nov 25;14:588. doi: 10.1186/s12913-014-0588-z.
BACKGROUND: Patient safety risk in the homecare context and patient safety risk related to telecare are both emerging research areas. Patient safety issues associated with the use of telecare in homecare services are therefore not clearly understood. It is unclear what the patient safety risks are, how patient safety issues have been investigated, and what research is still needed to provide a comprehensive picture of risks, challenges and potential harm to patients due to the implementation and use of telecare services in the home. Furthermore, it is unclear how training for telecare users has addressed patient safety issues. A systematic review of the literature was conducted to identify patient safety risks associated with telecare use in homecare services and to investigate whether and how these patient safety risks have been addressed in telecare training. METHODS: Six electronic databases were searched in addition to hand searches of key items, reference tracking and citation tracking. Strict inclusion and exclusion criteria were set. All included items were assessed according to set quality criteria and subjected to a narrative synthesis to organise and synthesize the findings. A human factors systems framework of patient safety was used to frame and analyse the results. RESULTS: 22 items were included in the review. 11 types of patient safety risks associated with telecare use in homecare services emerged. These are in the main related to the nature of homecare tasks and practices, and person-centred characteristics and capabilities, and to a lesser extent, problems with the technology and devices, organisational issues, and environmental factors. Training initiatives related to safe telecare use are not described in the literature. CONCLUSIONS: There is a need to better identify and describe patient safety risks related to telecare services to improve understandings of how to avoid and minimize potential harm to patients. This process can be aided by reframing known telecare implementation challenges and user experiences of telecare with the help of a human factors systems approach to patient safety.
背景:家庭护理环境中的患者安全风险以及与远程护理相关的患者安全风险都是新兴的研究领域。因此,家庭护理服务中使用远程护理所涉及的患者安全问题尚未得到清晰的理解。目前尚不清楚患者安全风险有哪些,患者安全问题是如何被研究的,以及还需要哪些研究才能全面了解因在家中实施和使用远程护理服务而给患者带来的风险、挑战和潜在危害。此外,也不清楚针对远程护理用户的培训是如何解决患者安全问题的。我们进行了一项文献系统综述,以确定家庭护理服务中使用远程护理相关的患者安全风险,并调查这些患者安全风险在远程护理培训中是否以及如何得到解决。 方法:除了对关键项目进行手工检索、参考文献追踪和引文追踪外,还检索了六个电子数据库。设定了严格的纳入和排除标准。所有纳入的项目均根据既定的质量标准进行评估,并进行叙述性综合分析以组织和综合研究结果。采用患者安全的人为因素系统框架来构建和分析结果。 结果:该综述纳入了22项研究。出现了11种与家庭护理服务中使用远程护理相关的患者安全风险。这些主要与家庭护理任务和实践的性质、以患者为中心的特征和能力有关,在较小程度上还与技术和设备问题、组织问题以及环境因素有关。文献中未描述与安全使用远程护理相关的培训举措。 结论:有必要更好地识别和描述与远程护理服务相关的患者安全风险,以增进对如何避免和最小化对患者潜在危害的理解。借助人为因素系统方法来研究患者安全,重新审视已知的远程护理实施挑战和远程护理用户体验,有助于这一过程的推进。
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