Evans Catrin, Clancy Georgia, Evans Kerry, Booth Andrew, Nazmeen Benash, Sunney Candice, Clowes Mark, Jones Nia Wyn, Timmons Stephen, Spiby Helen
School of Health Sciences, University of Nottingham, Nottingham, UK.
School of Health and Related Research, University of Sheffield, Sheffield, UK.
Health Soc Care Deliv Res. 2025 May 21:1-77. doi: 10.3310/WQFV7425.
BACKGROUND: Digital transformation is a key component within the National Health Service Maternity Transformation Programme. The COVID-19 pandemic led to an acceleration of digital innovation, in particular, the use of digital clinical consultations (telephone/video consultations). The ways in which digital clinical consultations can be optimised and utilised alongside the traditional maternity care pathway remains unclear, however, with particular concerns about the potential for digital care to exacerbate inequalities. OBJECTIVE: To explore how digital clinical consultations can be implemented in a clinically safe, appropriate and acceptable way within UK maternity services? For whom? In what settings? And for what purposes? DESIGN: A realist synthesis combining an evidence review of diverse sources (2010 to the present) from Organisation for Economic Co-operation and Development countries with insights from key stakeholder groups (healthcare professionals, service users and community organisations). DATA SOURCES: There were three main sources: (1) published primary and secondary research; (2) grey literature (such as policy documents and maternity safety reports); and (3) stakeholder insights. METHODS: A realist synthesis adopts a theory-driven approach which seeks to understand how a complex programme works, for whom and under what circumstances. The review had three iterative phases: (1) refining the review focus and developing initial programme theories; (2) retrieval of evidence for data extraction and analysis (using on a realist logic to identify key contexts, mechanisms and outcomes); and (3) testing and refining the programme theories. RESULTS: The final synthesis included 93 evidence sources (reviews, reports and 77 primary studies), with priority given to UK-focused studies. Study samples included a focus on healthcare professionals ( = 17), women ( = 45, of which 14 focused on vulnerable groups) or both ( = 15). Clinical and safety-related outcomes were reported in 12 studies. Fifteen programme theories were developed. A conceptual framework was produced that illustrates the inter-relationship between key contexts in maternity care through which different interactions activate mechanisms to produce outcomes of interest. The findings suggest that digital clinical consultations can be acceptable and appropriate if implementation includes personalisation and informed choice for women, as well as support and autonomy for staff. The relationship and connection between women and their healthcare professional are proposed as key mechanisms that support safety and engagement in care. LIMITATIONS: Some of the evidence lacked details regarding specific settings, interventions or sample characteristics. This limits the extent to which findings can be applied to micro-level contexts. Stakeholder groups contributed key insights to the review at all stages. In spite of efforts to achieve diversity within these groups, there may have been experiences or identities that were missed. CONCLUSIONS: Four 'CORE' implementation principles were identified to guide future practice and research: C - Creating the right environment, infrastructure and support for staff; O - Optimising consultations to be responsive, flexible and personalised to different needs and preferences; R - Recognising the importance of access and inclusion; and E - Enabling quality and safety through relationship-focused connections. FUTURE WORK: Future research should embed equity considerations and should focus on understanding digital clinical consultation within specific maternity systems (like triage/helplines), services (such as specialist outpatient clinics) or groups of women (e.g. with digital literacy or communication needs). FUNDING: This synopsis presents independent research funded by the National Institute for Health and Care Research (NIHR) Health and Social Care Delivery Research as award number NIHR134535.
背景:数字化转型是英国国家医疗服务体系孕产妇转型计划的关键组成部分。新冠疫情加速了数字创新,特别是数字临床会诊(电话/视频会诊)的应用。然而,如何在传统孕产妇护理路径中优化和利用数字临床会诊仍不明确,人们尤其担心数字护理可能会加剧不平等现象。 目的:探讨如何在英国孕产妇服务中以临床安全、恰当且可接受的方式实施数字临床会诊?针对哪些人?在何种环境下?以及出于何种目的? 设计:一项实证综合研究,将对经济合作与发展组织国家(2010年至今)不同来源的证据回顾与关键利益相关者群体(医疗保健专业人员、服务使用者和社区组织)的见解相结合。 数据来源:有三个主要来源:(1)已发表的一级和二级研究;(2)灰色文献(如政策文件和孕产妇安全报告);(3)利益相关者的见解。 方法:实证综合研究采用理论驱动的方法,旨在了解一个复杂的项目如何运作、针对哪些人以及在何种情况下运作。该综述有三个迭代阶段:(1)细化综述重点并制定初步项目理论;(2)检索证据以进行数据提取和分析(运用实证逻辑确定关键背景、机制和结果);(3)检验和完善项目理论。 结果:最终的综合研究纳入了93个证据来源(综述、报告和77项一级研究),优先考虑以英国为重点的研究。研究样本包括专注于医疗保健专业人员(n = 17)、女性(n = 45,其中14项专注于弱势群体)或两者(n = 15)。12项研究报告了临床和安全相关结果。制定了15个项目理论。生成了一个概念框架,阐明了孕产妇护理中关键背景之间的相互关系,通过这些关系,不同的互动激活机制以产生感兴趣的结果。研究结果表明,如果实施过程包括为女性提供个性化服务和知情选择,以及为工作人员提供支持和自主权,那么数字临床会诊是可以接受且恰当的。女性与其医疗保健专业人员之间的关系和联系被认为是支持护理安全和参与度的关键机制。 局限性:一些证据缺乏关于具体环境、干预措施或样本特征的详细信息。这限制了研究结果应用于微观层面情况的程度。利益相关者群体在各个阶段都为综述提供了关键见解。尽管努力在这些群体中实现多样性,但可能仍有一些经历或身份被遗漏。 结论:确定了四项“核心”实施原则,以指导未来的实践和研究:C - 为工作人员创造合适的环境、基础设施和支持;O - 优化会诊,使其能够响应、灵活并针对不同需求和偏好进行个性化;R - 认识到获取和包容的重要性;E - 通过以关系为重点的联系实现质量和安全。 未来工作:未来的研究应纳入公平性考量,并应专注于理解特定孕产妇系统(如分诊/求助热线)、服务(如专科门诊诊所)或女性群体(如有数字素养或沟通需求的女性)中的数字临床会诊。 资金:本综述介绍了由英国国家卫生与保健研究所(NIHR)健康与社会保健交付研究资助的独立研究,资助编号为NIHR134535。
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