伊朗北部马赞德兰省社会保障医院患者满意度影响因素评估
Evaluation of factors influencing patient satisfaction in social security hospitals in Mazandaran province, North of Iran.
作者信息
Jafari Kelarijani Seyed Ebrahim, Jamshidi Reza, Heidarian Ali Reza, Khorshidi Mohamad
机构信息
1. Treatment Management of Social Security Organization of Mazandaran Province, Ghaemshahr, Iran.
出版信息
Caspian J Intern Med. 2014 Fall;5(4):232-4.
BACKGROUND
Patient satisfaction is affected by hospital services and may have an effect on the cultural, social and personal conditions of the people living in the region. This research aimed to evaluate the patient satisfaction in social security hospitals in Mazandaran province.
METHODS
From Spring 2012 to Summer 2013, all patients admitted to social security hospitals in Mazandaran province were entered in the study. Data regarding to inhabitation, sex, income and patients' educational level and satisfaction with the hospital services were collected.
RESULTS
Seven hundred seventy-six patients with mean age of 47.35±7.41 years were analyzed. Patient's inhabitant, educational attainment and income level had a significant relationship with patient satisfaction level (p<0.05). There was no significant difference regarding patients' gender.
CONCLUSION
The results show that the patient's inhabitant, educational and income level are related to attain patients' satisfaction.
背景
患者满意度受到医院服务的影响，可能会对居住在该地区人群的文化、社会和个人状况产生影响。本研究旨在评估马赞德兰省社会保障医院的患者满意度。
方法
2012年春季至2013年夏季，所有入住马赞德兰省社会保障医院的患者均纳入研究。收集了有关居住情况、性别、收入、患者教育水平以及对医院服务满意度的数据。
结果
分析了776例平均年龄为47.35±7.41岁的患者。患者的居住情况、教育程度和收入水平与患者满意度水平存在显著关系（p<0.05）。患者性别方面无显著差异。
结论
结果表明，患者的居住情况、教育程度和收入水平与获得患者满意度相关。
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