Marin Deborah B, Sharma Vanshdeep, Sosunov Eugene, Egorova Natalia, Goldstein Rafael, Handzo George F
a Department of Psychiatry , Icahn School of Medicine at Mount Sinai , New York , New York , USA.
J Health Care Chaplain. 2015;21(1):14-24. doi: 10.1080/08854726.2014.981417.
This prospective study investigated the relationship between chaplain visits and patient satisfaction, as measured by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Press Ganey surveys from 8,978 patients who had been discharged from a tertiary care hospital. Controlling for patients' age, gender, race, ethnicity, language, education, faith, general health status, and medical conditions, chaplain visits increased the willingness of patients to recommend the hospital, as measured by both the HCAHPS survey (regression coefficient = 0.07, p < .05) and the Press Ganey survey (0.11, p < .01). On the Press Ganey survey, patients visited by chaplains were also more likely to endorse that staff met their spiritual needs (0.27, p < .001) and their emotional needs (0.10, p < .05). In terms of overall patient satisfaction, patients visited by a chaplain were more satisfied on both the Press Ganey survey (0.11, p < .01) and on the HCAHPS survey (0.17, p < .05). Chaplains' integration into the healthcare team improves patients' satisfaction with their hospital stay.
这项前瞻性研究调查了牧师探访与患者满意度之间的关系，满意度通过医院医疗服务提供者和系统消费者评估（HCAHPS）以及对一家三级护理医院8978名出院患者进行的Press Ganey调查来衡量。在控制了患者的年龄、性别、种族、民族、语言、教育程度、信仰、总体健康状况和医疗条件后，通过HCAHPS调查（回归系数 = 0.07，p < .05）和Press Ganey调查（0.11，p < .01）测量发现，牧师探访提高了患者推荐该医院的意愿。在Press Ganey调查中，接受牧师探访的患者也更有可能认可工作人员满足了他们的精神需求（0.27，p < .001）和情感需求（0.10，p < .05）。就总体患者满意度而言，在Press Ganey调查（0.11，p < .01）和HCAHPS调查（0.17，p < .05）中，接受牧师探访的患者都更满意。牧师融入医疗团队提高了患者对住院治疗的满意度。
