Sorenson Eric, Malakouti Mona, Brown Gabrielle, Koo John
Keck School of Medicine of the University of Southern California, Los Angeles, CA, USA,
Am J Clin Dermatol. 2015 Feb;16(1):1-4. doi: 10.1007/s40257-014-0111-7.
Patient satisfaction is an important component of dermatological care that reflects patients' perspectives on the care they receive. While physicians' expertise and judgment should always remain the foundation of providing appropriate and effective care, the patient experience can also be influenced by interpersonal relationships, expectations, and a sense of agency in the treatment patients receive. Dermatology providers can use practical techniques such as sitting rather than standing, reframing the concept of cure, and engaging patients in treatment decisions to improve the patient-provider experience and thereby optimize patient satisfaction.
患者满意度是皮肤科护理的一个重要组成部分，它反映了患者对所接受护理的看法。虽然医生的专业知识和判断力始终应是提供适当和有效护理的基础，但患者体验也可能受到人际关系、期望以及患者在接受治疗时的自主感的影响。皮肤科医护人员可以采用一些实用技巧，比如坐着而非站着、重新界定治愈的概念以及让患者参与治疗决策，以改善医患体验，从而优化患者满意度。
