Critchley Sandy
Quality, Practice and Patient Services, Headwaters Health Care Centre, Orangeville, Ontario, Canada.
J Nurs Care Qual. 2015 Oct-Dec;30(4):345-51. doi: 10.1097/NCQ.0000000000000112.
Virtually all health care organizations have goals of improving patient safety, but despite clear goals and considerable investments, gains have been limited. This article explores a community hospital's resounding success using Lean methodology to improve medication administration safety with process changes designed by engaged employees and leaders with the knowledge and skill to effect improvements. This article inspires an interdisciplinary approach to quality improvement using reproducible strategies.
几乎所有医疗保健机构都有提高患者安全的目标,但尽管目标明确且投入巨大,成效却很有限。本文探讨了一家社区医院通过精益方法取得的显著成功,该医院利用员工和领导者凭借知识与技能设计的流程变革,来改进用药安全。本文倡导采用可重复的策略,以跨学科方法进行质量改进。