Johnson Eleanor K
School of Social Sciences, Cardiff University, UK.
Sociol Health Illn. 2015 Jan;37(1):112-26. doi: 10.1111/1467-9566.12184.
Drawing on a case study conducted in a private residential care home, this article examines the emotional labour of care workers in relation to the moral construction of care and the practical experiences of work. An examination of the company's discursive attempts to construct, manage and demarcate its employees' emotional labour was carried out alongside an exploration of the carers' own interpretations of, and enrolment in, the care-giving role. The potential economic and emotional consequences of these occurrences were a key focus of the inquiry. The study found that carers, encouraged by the company, naturalised their emotional labour, and that this had contradictory consequences. On the one hand it justified the economic devaluation of the carer's work and left her vulnerable to emotional over-involvement and client aggression. On the other, it allowed the worker to defend the moral interests of those within her care and to see when those interests were in conflict with the economic motivations of her employer.
本文以一家私立养老院的案例研究为基础，探讨了护理人员在护理的道德构建及实际工作体验方面的情感劳动。在探究护理人员对护理角色的自身理解及参与情况的同时，还考察了公司在构建、管理和界定员工情感劳动方面的话语尝试。这些情况可能产生的经济和情感后果是此次调查的关键重点。研究发现，在公司的鼓励下，护理人员将其情感劳动自然化，而这产生了矛盾的后果。一方面，这使护理人员的工作在经济上被贬值，使她容易过度投入情感并遭受客户攻击。另一方面，这使工作人员能够维护她所护理人员的道德利益，并能察觉到这些利益何时与雇主的经济动机相冲突。
