Gonzalez Judith F Zedreck, Wolf Gail, Dudjak Linda, Jordan Bernadette
School of Nursing, University of Pittsburgh, Pittsburgh, Pennsylvania (Drs Zedreck Gonzalez, Wolf, and Dudjak); and Allegheny Health Network, Pittsburgh, Pennsylvania (Dr Jordan).
J Nurs Care Qual. 2015 Oct-Dec;30(4):323-30. doi: 10.1097/NCQ.0000000000000118.
Organizational transition presents substantial risk to maintaining quality outcomes. The leadership style and culture present during periods of change and transition empower the frontline staff to react quickly and identify opportunities. The culture of Magnet develops the skill set that enables staff to be leaders in problem solving and identifying creative care delivery approaches. Objectives of this study were to analyze the impact of organizational transition on patient and staff satisfaction, quality, and safety in a Magnet-designated hospital and determine key factors contributing to these outcomes.
组织转型给维持质量成果带来了重大风险。变革和转型期间的领导风格及文化能使一线员工迅速做出反应并发现机会。磁体认证医院的文化培养了相应技能,使员工能够成为解决问题和确定创新护理提供方式的领导者。本研究的目的是分析组织转型对一家磁体认证医院的患者和员工满意度、质量及安全的影响,并确定促成这些结果的关键因素。