Ebn Ahmady Arezoo, Pakkhesal Mina, Zafarmand A Hamid, Lando Harry Alan
Dr. Ebn Ahmady is Associate Professor, Community Oral Health Department, Dental School, Shahid Beheshti University of Medical Sciences, Tehran, Islamic Republic of Iran; at the time of this study, Dr. Pakkhesal was a PhD candidate, Community Oral Health Department, Dental School, Shahid Beheshti University of Medical Sciences, Tehran, Islamic Republic of Iran; Dr. Zafarmand is Associate Professor, Community Oral Health Department, Dental School, Shahid Beheshti University of Medical Sciences, Tehran, Islamic Republic of Iran; and Dr. Lando is Professor, Epidemiology and Community Health Department, School of Public Health, University of Minnesota.
J Dent Educ. 2015 Apr;79(4):388-93.
Health care is becoming more patient-centered and, as a result, patients' experiences of care and assessment of satisfaction are taken more seriously. Patient satisfaction influences treatment cooperation, and better cooperation leads to healthier patients in the long term. This generalization clearly applies in the dental school clinic setting. Furthermore, dental school clinics' administrators and clinicians should know about the dimensions of their patient satisfaction in order to provide the highest quality of care. The aim of this study was to review studies published between 1980 and March 2014 to identify the dimensions used to measure patients' satisfaction when they receive services in dental school clinics. The PubMed database was used to access published studies using patient satisfaction surveys in dental school clinics, and the dimensions used in these surveys were then categorized. Through several stages of searching in PubMed, the authors selected 41 articles from a total of 730; after further critical appraisal, nine articles were retained. Five dimensions included in patient surveys were identified: quality, interaction, access, environment, and cost. Determining the dimensions used in patient satisfaction surveys in dental school clinics can assist academic dental institutions in providing the highest quality of care.
医疗保健正变得越来越以患者为中心，因此，患者的就医体验和满意度评估也受到了更多重视。患者满意度会影响治疗配合度，而更好的配合从长远来看会使患者更健康。这一普遍观点在牙科学院诊所环境中显然适用。此外，牙科学院诊所的管理人员和临床医生应该了解患者满意度的各个维度，以便提供最高质量的护理。本研究的目的是回顾1980年至2014年3月期间发表的研究，以确定在牙科学院诊所接受服务时用于衡量患者满意度的维度。使用PubMed数据库获取在牙科学院诊所进行患者满意度调查的已发表研究，然后对这些调查中使用的维度进行分类。通过在PubMed中进行几个阶段的搜索，作者从总共730篇文章中选择了41篇；经过进一步严格评估，保留了9篇文章。确定了患者调查中包含的五个维度：质量、互动、就医便利性、环境和成本。确定牙科学院诊所患者满意度调查中使用的维度可以帮助牙科院校提供最高质量的护理。
