Farley M J
University of Colorado School of Nursing, Denver.
J Nurs Adm. 1989 Dec;19(12):27-31.
Communication problems exist in every organization. Nurse administrators can address these problems by conducting a communication assessment. The author provides suggestions for developing a tool to assess the communication system of an organization. Data obtained from the assessment can provide the basis for improving communications. Potential outcomes of an improved communication system include increased satisfaction of nursing personnel and greater effectiveness of the organization.
每个组织中都存在沟通问题。护士管理者可以通过进行沟通评估来解决这些问题。作者提供了开发一种工具以评估组织沟通系统的建议。从评估中获得的数据可为改善沟通提供依据。沟通系统改善的潜在结果包括护理人员满意度提高以及组织效率提升。
