Mundongo Tshamba Henri, Ditend Yav Grevisse, VanCaillie Didier, Malonga Kaj Françoise
Faculty of Medicine, School of Public Health, University of Lubumbashi, Lubumbashi, Democratic Republic of Congo.
Faculty of Economics and Management, University of Lubumbashi, Lubumbashi, Democratic Republic of Congo.
Pan Afr Med J. 2014 Nov 11;19:265. doi: 10.11604/pamj.2014.19.265.3138. eCollection 2014.
In the world, the health policies are necessary to satisfy with efficiency the requirements of the quality management in the health sector. The laboratory of the academic clinics of Lubumbashi in Africa was inspired by the EFQM model to improve its performance and the quality of its services offered to the community. The aim of this survey is to evaluate the level of job satisfaction of the healthcare providers after implementation of the model.
Qualitative study used an anonymous questionnaire consisted of 16 semi directional dichotomous and 12 according to four modality of the Likert's scale; to evaluate the job satisfaction of the healthcare providers. 40 workers are concerned and their informed consent is obtained. Epi Info 3.5.3 and SPSS 19.0 software, the Student t test and Chi-square test and the threshold set at p ≤ 0.05 were used. The mean score was calculated. Cronbach's ' coefficient and principal component analysis allowed the validity measurement of the questionnaire, and the correlations has been calculated.
This survey had a rate of answer of 80% on a set of all questionnaires. The Cronbach's coefficient of reliability is 0.72 on 40 complete observations with 12 questions. The Kaiser Meyer Olkin (0.564) and the Bartlett test is significant (χ(2)= 57, 30, p=0.001). The Physicians are very dissatisfied (2.363) against the nurses, and the biologists who are moderately dissatisfied (3 and 3.312). The relative results to the global satisfaction of the workers show a meaningful difference between the workers satisfied versus those non satisfied (p = 0.003). More of the half of the workers is satisfied after the setting up of the EFQM model.
A certain number of the factors act together and simultaneously on the satisfaction of the workers particular in the health sector. The EFQM model permits the job satisfaction in the hospital because it combines several factors acting on the individuals.
在全球范围内，卫生政策对于有效满足卫生部门质量管理的要求至关重要。非洲卢本巴希学术诊所的实验室受欧洲质量管理基金会（EFQM）模型启发，以提高其绩效和向社区提供的服务质量。本次调查的目的是评估该模型实施后医疗服务提供者的工作满意度水平。
定性研究采用一份匿名问卷，其中包括16个半定向二分法问题和12个基于李克特量表四种模式的问题；以评估医疗服务提供者的工作满意度。40名工作人员参与其中，并获得了他们的知情同意。使用Epi Info 3.5.3和SPSS 19.0软件，采用学生t检验和卡方检验，设定p≤0.05为阈值。计算平均分。通过克朗巴哈系数和主成分分析对问卷进行效度测量，并计算相关性。
在所有问卷中，本次调查的回答率为80%。在40份包含12个问题的完整观察问卷中，克朗巴哈可靠性系数为0.72。凯泽 - 迈耶 - 奥尔金值（0.564），巴特利特检验具有显著性（χ(2)= 57, 30, p = 0.001）。医生的满意度很低（2.363），而护士和生物学家的满意度为中等不满意（分别为3和3.312）。关于工作人员总体满意度的相关结果显示，满意的工作人员与不满意的工作人员之间存在显著差异（p = 0.003）。在建立EFQM模型后，超过一半的工作人员表示满意。
一定数量的因素共同作用，同时影响着特别是卫生部门工作人员的满意度。EFQM模型能够提升医院的工作满意度，因为它综合了多个影响个人的因素。
