van Wieringen Marieke, Broese van Groenou Marjolein I, Groenewegen Peter
a Department of Organization Sciences , VU University Amsterdam , Amsterdam , The Netherlands.
Home Health Care Serv Q. 2015 Apr-Jun;34(2):67-84. doi: 10.1080/01621424.2015.1029185.
This study explores the link between management characteristics of home care agencies and the involvement of informal caregivers in caregiving. Based on a study of policy documents of two agencies and semi-structured interviews with five team managers and 31 formal caregivers, we conclude that, although the importance of involving informal caregivers is emphasized in official documentation, actual contact with informal caregivers is often lacking. Comparison of the work processes of the two agencies shows that contact with informal caregivers and their potential involvement are enhanced by smaller teams, less task division, and clarity about the responsibilities of formal caregivers.
本研究探讨了家庭护理机构的管理特征与非正式护理人员参与护理工作之间的联系。基于对两家机构政策文件的研究以及对五位团队经理和31位正式护理人员的半结构化访谈，我们得出结论：尽管官方文件强调了让非正式护理人员参与的重要性，但实际与非正式护理人员的接触却常常缺失。对两家机构工作流程的比较表明，规模较小的团队、较少的任务分工以及正式护理人员职责的明确性，能够加强与非正式护理人员的接触以及他们的潜在参与度。
