Tekavcic-Grad O, Farberow N L
Crisis. 1989 Oct;10(2):152-63.
Telephone crisis line workers in two different crisis centers (Los Angeles, USA, and Ljubljana, Yugoslavia; LA and LJ) self-assessed the most important ideal and undesirable personality traits for their work. Both LA and LJ counselors rated the most important traits as: motivated for the work and being a good listener. LA counselors rated themselves as possessing the majority of the required positive traits, while the LJ counselors thought themselves lacking in several significant qualities. In their listing of undesirable traits, the LJ workers again tended to be more critical of themselves than the LA workers but with fewer differences than on the desirable traits. The source of the differences may lie between the use of volunteers in LA and professional and semi-professional counselors in LJ. The ratings of a sample of US crisis center directors on both desirable and undesirable traits tended to parallel those of the LJ counselors more closely than those of the LA workers. Center directors were also critical of their own counselors on a number of the listed traits.
来自两个不同危机干预中心（美国洛杉矶和南斯拉夫卢布尔雅那；分别简称LA和LJ）的电话危机热线工作人员对他们工作中最重要的理想性格特质和不理想性格特质进行了自我评估。LA和LJ的咨询顾问都将最重要的特质评定为：工作积极主动和善于倾听。LA的咨询顾问认为自己具备大多数所需的积极特质，而LJ的咨询顾问则认为自己缺乏一些重要品质。在列出不理想特质时，LJ的工作人员再次倾向于比LA的工作人员对自己更挑剔，但与理想特质方面的差异相比，这种差异较少。差异的根源可能在于LA使用志愿者，而LJ使用专业和半专业的咨询顾问。美国危机干预中心主任样本对理想和不理想特质的评定往往与LJ咨询顾问的评定更为相似，而与LA工作人员的评定差异较大。中心主任也对他们自己的咨询顾问在列出的一些特质方面提出了批评。
