Holt Victoria, Bernstein Dan, Jones Adam, Millington-Sanders Catherine, Ormerod Georgina
London Central & West Unscheduled Care Collaborative, St Charles Centre for Health and Wellbeing, London, UK.
London J Prim Care (Abingdon). 2012;5(1):126-9. doi: 10.1080/17571472.2013.11493398.
In 2011, an out-of-hours service in central London reviewed its system for special patient notes (SPNs) - a main mechanism to communicate valuable information about patients to the clinicians who cover two-thirds of the week when day-time general practices are closed. This revealed that: half of frequent callers did not have an SPNabout half of existing SPNs were out of dateday-time general practitioners (GPs) respond well to requests by out-of-hours doctors to provide an SPNproviding SPNs was low on the list of priorities of day-time GPs who were too busy reacting to everyday problems.
2011年，伦敦市中心的一项非工作时间服务对其特殊患者记录（SPN）系统进行了审查。SPN是一种主要机制，用于在日间全科诊所关闭时，将有关患者的重要信息传达给覆盖一周三分之二时间的临床医生。审查发现：一半的频繁来电者没有SPN；约一半的现有SPN过时；日间全科医生（GP）对非工作时间医生要求提供SPN的请求响应良好；提供SPN在过于忙于应对日常问题的日间全科医生的优先事项清单上排名靠后。
