Park Min Sook, Jeoung Yeonok, Lee Hye Kyung, Sok Sohyune R
1RN, Doctoral Student, Department of Nursing, Graduate School, Kyung Hee University, Seoul, Republic of Korea 2PhD, RN, Associate Professor, College of Nursing Science, Kyung Hee University, Seoul, Republic of Korea.
J Nurs Res. 2015 Jun;23(2):101-8. doi: 10.1097/JNR.0000000000000059.
The communication competence of nurses working in emergency medical center settings is essential to establish a therapeutic nurse-patient relationship. Education and strategic development are required to improve the communication competence of emergency room (ER) nurses.
This study was conducted to determine the relationships among individual communication competence, self-efficacy, and job satisfaction in Korean nurses in the emergency medical center setting.
A cross-sectional descriptive design was adopted. The study sample included 214 nurses at 11 emergency medical centers in Seoul and Kyunggi-Do, Korea. Measures used included the Global Interpersonal Communication Competence, self-efficacy scale, and job satisfaction scale. The collected data were analyzed using the SPSS version 18.0 statistical software program and included descriptive statistics (frequency, percentage, mean, standard deviation, independent t test, analysis of variance, and Pearson's correlation coefficient).
The degrees of communication competence and self-efficacy of ER nurses were good, with higher scores than the median values. However, the degree of job satisfaction was poor, indicating a lower score than the median value. Religious affiliation and previous participation in communication education each had a significant impact on communication competence. Religious affiliation and time of worse duty each had a significant impact on self-efficacy. Length of career (year) in the emergency medical center and type of hospital each had a significant impact on job satisfaction. Positive correlations were identified among communication competence, self-efficacy, and job satisfaction.
CONCLUSIONS/IMPLICATIONS FOR PRACTICE: This study supported the presence of significant correlations among communication competence, self-efficacy, and job satisfaction. Thus, it is necessary to develop training programs that are customized to individual characteristics such as self-efficacy and job satisfaction to improve the communicative competence of ER nurses.
在急诊医疗中心工作的护士的沟通能力对于建立治疗性护患关系至关重要。需要进行教育和战略发展以提高急诊室护士的沟通能力。
本研究旨在确定韩国急诊医疗中心护士的个人沟通能力、自我效能感和工作满意度之间的关系。
采用横断面描述性设计。研究样本包括韩国首尔和京畿道11个急诊医疗中心的214名护士。使用的测量工具包括全球人际沟通能力量表、自我效能量表和工作满意度量表。收集的数据使用SPSS 18.0统计软件程序进行分析，包括描述性统计（频率、百分比、均值、标准差、独立t检验、方差分析和皮尔逊相关系数）。
急诊室护士的沟通能力和自我效能感程度良好，得分高于中位数。然而，工作满意度程度较差，得分低于中位数。宗教信仰和以前参与沟通教育对沟通能力均有显著影响。宗教信仰和值夜班较差的时间对自我效能感均有显著影响。在急诊医疗中心的工作年限（年）和医院类型对工作满意度均有显著影响。沟通能力、自我效能感和工作满意度之间存在正相关。
结论/实践意义：本研究支持沟通能力、自我效能感和工作满意度之间存在显著相关性。因此，有必要制定针对个人特征（如自我效能感和工作满意度）的培训计划，以提高急诊室护士的沟通能力。
