["Doc2Patient" -16 years' experience of the Medical Online Consultation Service at the University Hospital Zurich].

The increasing availability of telemedicine services and the transition to an information society allow the increased use of telemedicine in everyday medical practice. This requires acceptance of telemedicine as a powerful, additional pillar in the overall architecture of the health system. The implementation is still between the poles of the large variety of telemedicine applications and their realization. The University Hospital of Zurich looks back on 16 years of experience in the field of online medical advice. The quality of advice is continuously monitored and evaluated. Scientific evaluations analyze the profile of the questioner and their requests in order to optimize the services. Medical online advice conducted ethically correct can improve health literacy and increase the autonomy of medica/laypersons.