Fronhoffs F, Thiesler T, Kristiansen G
Institut für Pathologie, Universitätsklinikum Bonn, Sigmund-Freud-Str. 25, 53127, Bonn, Deutschland.
Pathologe. 2017 Feb;38(1):30-37. doi: 10.1007/s00292-015-0049-4.
The pathology department of the University Hospital Bonn conducted a survey among all its clients in order to evaluate their expectations concerning the diagnostics and service from a university department of pathology. A questionnaire including 30 topics was sent by mail to all senders. The questions could be answered using a scale ranging from "0" ("not important at all") to "10" ("very important"). Most important for the clients were "speed of communication of the diagnosis", "personal availability of the responsible pathologist by telephone" and "friendliness of contact". Less important were "autopsy diagnostics", "24 h on-call duty" and "service on Saturdays". A critical analysis of the results made us realize that pathology is threatened to be seen exclusively as a service discipline and that we should convey its methods and possibilities and also its requirements better to clinicians.
波恩大学医院病理科对其所有客户进行了一项调查，以评估他们对大学病理科诊断和服务的期望。一份包含30个主题的问卷通过邮件发送给了所有客户。这些问题可以使用从“0”（“一点也不重要”）到“10”（“非常重要”）的量表来回答。对客户来说最重要的是“诊断结果的沟通速度”、“负责病理学家的电话个人可及性”和“接触的友好程度”。不太重要的是“尸检诊断”、“24小时值班”和“周六服务”。对结果的批判性分析让我们意识到，病理学有被仅仅视为一门服务学科的风险，我们应该更好地向临床医生传达其方法、可能性以及要求。
