Department of Strategic Management and Entrepreneurship, Carlson School of Management, University of Minnesota.
Department of Work and Organization, Carlson School of Management, University of Minnesota.
J Appl Psychol. 2016 Mar;101(3):392-414. doi: 10.1037/apl0000041. Epub 2015 Sep 7.
Extant trust research champions 3 different centers of action that determine perceptions of trust: the trustor (the individual rendering trust judgments), the trustee (the party being trusted), and the trustor-trustee dyad. We refer to the centers of action as loci of trust. Thus far, researchers have investigated determinants residing within each locus independently but have not concurrently investigated all 3 loci. Thus, the relative influence of each locus on perceptions of trust is unknown. Nor is it known how the influence of each locus changes with time. Where is the dominant locus of trust? And how does it change over time? We address these questions by examining the influence of trustors, trustees, and dyads on perceived ability, benevolence, and integrity. We find that trustor influence decreases over time while trustee and dyadic influences increase. We also find that the trustor is the dominant locus for perceived ability, benevolence, and integrity initially, but over time the trustee becomes the dominant locus for perceived ability and integrity. For perceived benevolence, the trustor remains the dominant driver over time.
现有信任研究支持 3 个不同的行动中心，这些中心决定了信任感知：信任方（做出信任判断的个人）、受托方（被信任的一方）和信任方-受托方二元体。我们将这些行动中心称为信任的位置。到目前为止，研究人员已经独立地研究了每个位置内的决定因素，但没有同时研究所有 3 个位置。因此，每个位置对信任感知的影响是未知的。也不知道每个位置的影响随时间如何变化。信任的主要位置在哪里？它如何随时间变化？我们通过检查信任方、受托方和二元体对感知能力、善意和正直的影响来回答这些问题。我们发现，信任方的影响随时间而降低，而受托方和二元体的影响则增加。我们还发现，信任方最初是感知能力、善意和正直的主要位置，但随着时间的推移，受托方成为感知能力和正直的主要位置。对于感知善意，信任方始终是主要驱动力。
