Olaleye Olubukola A, Hamzat Talhatu K, Oloso Modinat O
J Pediatr Rehabil Med. 2015;8(3):227-34. doi: 10.3233/PRM-150339.
Effective physiotherapy intervention for children with cerebral palsy (CP) requires that expectations of their caregivers be incorporated into treatment plans and strategies. This study explored the perceived Quality of Physiotherapy (QoP) for children with CP in Ibadan, Nigeria
This cross-sectional survey explored the perceived QoP using the SERVQUAL instrument among informal caregivers of children with CP from two different healthcare facilities. Data was analysed using Mann Whiney U and Wilcoxon Signed Rank tests at p ≤ 0.05.
Fifty-three informal caregivers (50 females, 3 males) of children with CP (32 males, 21 females) were surveyed. Fourth-fifths (81.13%) of the caregivers perceived the QoP service for their children as poor. The highest negative and positive ranks were in the tangible and responsiveness dimensions of the SERVQUAL respectively.
The study demonstrated that caregivers of children with CP perceived the quality of physiotherapy provided for their children as poor. This poor perception is related more to the tangible dimension of care. Strategies to improve care environment for children with CP and their informal caregivers should be implemented to engender satisfaction with care.
对脑瘫（CP）患儿进行有效的物理治疗干预，需要将其照料者的期望纳入治疗计划和策略中。本研究探讨了尼日利亚伊巴丹CP患儿的物理治疗质量感知（QoP）情况。
本横断面调查使用SERVQUAL工具，对来自两个不同医疗机构的CP患儿的非正式照料者进行QoP感知调查。采用Mann Whiney U检验和Wilcoxon符号秩检验进行数据分析，p≤0.05。
共调查了53名CP患儿的非正式照料者（50名女性，3名男性），其照料的患儿有32名男性，21名女性。五分之四（81.13%）的照料者认为为其子女提供的QoP服务较差。SERVQUAL的最高负排名和正排名分别出现在有形性维度和响应性维度。
该研究表明，CP患儿的照料者认为为其子女提供的物理治疗质量较差。这种较差的感知更多地与照料的有形性维度有关。应实施改善CP患儿及其非正式照料者护理环境的策略，以提高对护理的满意度。
