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英国残疾支持工作人员的压力、职业倦怠及工作投入度分析

An analysis of stress, burnout, and work commitment among disability support staff in the UK.

作者信息

Smyth Emmett, Healy Olive, Lydon Sinėad

机构信息

Dimensions UK Ltd., United Kingdom.

Trinity College Dublin, Ireland.

出版信息

Res Dev Disabil. 2015 Dec;47:297-305. doi: 10.1016/j.ridd.2015.09.023. Epub 2015 Oct 23.

Abstract

Previous research has suggested that challenging behaviour emitted by persons with intellectual and developmental disabilities negatively impacts upon the levels of stress and burnout of those who support and care for them. In the current study a sample of disability support workers in the UK (N=138) reported their levels of perceived stress, burnout, and commitment to their work. The relationship between the frequency and severity of aggressive/destructive behaviours to which they were exposed, and these three measures were examined. Results showed that participants scored lower on measures of burnout in the current study than has been reported by similar research studies in the UK and North America. The results revealed an association between challenging behaviours experienced and participants' perceived stress and emotional exhaustion. Perceived stress and burnout were also associated with participants' commitment to their work. Finally, a series of regression analyses identified a number of predictors of emotional exhaustion, depersonalization, and personal accomplishment among disability support workers. The results and their implications for the consideration of disability support worker wellbeing and future research in this area are discussed.

摘要

先前的研究表明,智力和发育障碍者表现出的挑战性行为会对支持和照顾他们的人的压力水平和职业倦怠产生负面影响。在当前的研究中,英国的一组残疾支持工作者样本(N = 138)报告了他们的感知压力水平、职业倦怠程度以及对工作的投入程度。研究考察了他们所接触到的攻击性行为/破坏性行为的频率和严重程度与这三项指标之间的关系。结果显示,在当前研究中,参与者在职业倦怠指标上的得分低于英国和北美的类似研究报告的得分。结果揭示了所经历的挑战性行为与参与者的感知压力和情感耗竭之间的关联。感知压力和职业倦怠也与参与者对工作的投入程度有关。最后,一系列回归分析确定了残疾支持工作者情感耗竭、去个性化和个人成就感的一些预测因素。本文讨论了研究结果及其对残疾支持工作者福祉的考量以及该领域未来研究的意义。

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