Aceves-González Carlos, May Andrew, Cook Sharon
a Loughborough Design School, Loughborough University , Loughborough , UK.
Ergonomics. 2016 Jun;59(6):840-50. doi: 10.1080/00140139.2015.1091513. Epub 2015 Nov 7.
This study was an unobtrusive observational analysis of 333 older and younger bus passengers in Guadalajara, Mexico. A set of data were collected for each observed passenger, as well as more general observations related to driver behaviour, bus design and bus service characteristics. There were significant differences between older and younger passengers in terms of boarding and alighting times, use of handrails, seat location preferences, passenger stability and coping strategies in order to maintain postural stability. The conditions of travel are conducive to a poor passenger experience for the older passengers in particular. Although the problems may be attributed to bus design and driver behaviour typical of that in developing countries, they are also influenced by the wider transport infrastructure, and a lack of a regulatory regime which places drivers under time pressure and in direct competition with each other. Practitioner Summary: Bus services must cater for all ages of passengers, including the elderly. This unobtrusive observational study investigated the passenger experience in a developing world city. Bus and wider service design were found to compromise the journey experience, with the older users being particularly negatively impacted. Design recommendations are provided.
本研究是对墨西哥瓜达拉哈拉市333名老年和年轻公交乘客进行的一项非侵入性观察分析。为每位被观察乘客收集了一组数据，以及与司机行为、公交设计和公交服务特征相关的更一般性观察结果。老年乘客和年轻乘客在上下车时间、扶手使用情况、座位位置偏好、乘客稳定性以及为保持姿势稳定而采取的应对策略方面存在显著差异。出行条件尤其不利于老年乘客获得良好的乘车体验。尽管这些问题可能归因于发展中国家典型的公交设计和司机行为，但它们也受到更广泛的交通基础设施以及缺乏使司机面临时间压力并相互直接竞争的监管制度的影响。从业者总结：公交服务必须满足所有年龄段乘客的需求，包括老年人。这项非侵入性观察研究调查了一个发展中世界城市的乘客体验。研究发现公交及更广泛的服务设计损害了出行体验，老年用户受到的负面影响尤为严重。文中提供了设计建议。
