Bohler Iain, George Mackenzie Jardine Alan
NHS Lanarkshire, Scotland.
BMJ Qual Improv Rep. 2014 Dec 10;3(1). doi: 10.1136/bmjquality.u206652.w2672. eCollection 2014.
Efficacy of clinical guidelines to improve patient care is highly dependent on the ability of hospital teams to interpret and implement advised standards of care. Trimester and bi-annual rotation changes often see transference and loss of acquired experience and knowledge from wards with ensuing shortfalls in patient safety and care quality. Such shortfalls were noticed in the ability of our unit to adhere to national venous thromboembolism (VTE) prophylaxis measures. A prospective quality improvement audit was embarked upon to address this. An initial audit of VTE prophylaxis in 112 patients demonstrated just 71% compliance with suggested measures. Errors were predominantly medical in origin and secondary to poor understanding, interpretation, and knowledge of VTE guidelines. Errors were also noted in nursing and patient compliance to measures. Repeated re-auditing demonstrated increased error (following initial improvement post audit) after periods of medical staff rotation. Through education of junior medical and nursing staff, and of patients, the unit was able to achieve 100% compliance. Rota changes often induce conflict of interest between maintaining adequate services and high levels of patient care or providing suitable and informed induction programmes for new medical staff. Emphasised education of VTE prophylaxis guidelines has now become part of induction of junior medical staff, whilst ward based measures ensure daily compliance. The success of the audit strategy has led to its use throughout other surgical units within the hospital.
临床指南改善患者护理的效果高度依赖于医院团队解读和实施建议护理标准的能力。孕期和半年一次的轮岗变动常常导致病房获得的经验和知识出现转移和流失,进而造成患者安全和护理质量方面的不足。我们科室在遵守国家静脉血栓栓塞症(VTE)预防措施的能力方面就出现了此类不足。为此开展了一项前瞻性质量改进审计。对112例患者的VTE预防进行的初步审计显示,只有71%的患者遵守了建议措施。错误主要源于医疗方面,其次是对VTE指南理解、解读和了解不足。在护理以及患者对措施的遵守方面也发现了错误。反复重新审计显示,在医务人员轮岗一段时间后(审计后最初有所改善之后)错误有所增加。通过对初级医护人员以及患者进行教育,该科室能够实现100%的遵守率。轮岗变动常常会在维持充足服务与高水平患者护理之间,或者在为新入职医务人员提供合适且信息充分的入职培训项目之间引发利益冲突。现在,强调对VTE预防指南的教育已成为初级医务人员入职培训的一部分,同时基于病房的措施确保了每日的遵守情况。审计策略的成功促使其在医院内的其他外科科室得到应用。