Pillay Vivasan, Chan Ving Fai, Chinanayi Farai S, Naidoo Kovin S
*BCom †MSc, BOptom ‡MPhil, BSc §PhD, OD Brien Holden Vision Institute, Durban, South Africa (VP, V-FC, FSC, KSN); and African Vision Research Institute, University of KwaZulu-Natal, Durban, South Africa (FSC, KSN).
Optom Vis Sci. 2016 Mar;93(3):235-42. doi: 10.1097/OPX.0000000000000801.
This study was designed to understand the profiles of the patients who attended and chose to purchase spectacles from the public sector eye clinics in KwaZulu Natal, South Africa. Furthermore, we wished to explore patients' perceptions of the spectacle frames on offer and to understand the motivation of the patients in selecting their spectacle frames.
This descriptive study consented 674 patients from seven eye clinics in KwaZulu Natal. Each was interviewed using a questionnaire containing open-ended, close-ended questions and questions with a Likert-scale response.
Females comprised 68.4% of the study population. The majority of participants had not completed secondary school or had no schooling (78.9%), were unemployed (70.9%), and earned less than R2000 per month or did not have any form of income (89.2%). Of the 670 who chose to buy spectacles from the eye clinics, 79.4% indicated that this was convenient (79.4%) and 23.0% said that they were motivated in their decision because they liked the available frames. More than 95% of participants rated the design, quality, and price as good to excellent. Factors influencing their decisions included design, recommendations from staff, and quality. Those who bought the spectacles from the budget range were prepared to pay more for the next pair of spectacles, whereas almost all reported that they would return to the same eye clinic for their next pair of spectacles and that they would recommend relatives and friends to the clinic.
The results from the study indicate that there is high acceptance by patients of the range of spectacles offered in public sector eye clinics with specific suggestions to improve it. Increased understanding of the perceptions and motivations in spectacle choice will help inform planning and procurement decisions in supplying the needs of the patients and broadening the patient base.
本研究旨在了解在南非夸祖鲁-纳塔尔省的公共部门眼科诊所就诊并选择购买眼镜的患者概况。此外，我们希望探究患者对所提供眼镜框的看法，并了解患者选择眼镜框的动机。
这项描述性研究纳入了夸祖鲁-纳塔尔省七家眼科诊所的674名患者。每位患者都使用一份包含开放式、封闭式问题以及李克特量表式问题的问卷进行了访谈。
女性占研究人群的68.4%。大多数参与者未完成中学教育或没有受过教育（78.9%），失业（70.9%），每月收入低于2000兰特或没有任何形式的收入（89.2%）。在670名选择从眼科诊所购买眼镜的患者中，79.4%表示这很方便（79.4%），23.0%表示他们做出购买决定是因为喜欢现有的镜框。超过95%的参与者对眼镜的设计、质量和价格评价为良好到优秀。影响他们决策的因素包括设计、工作人员的推荐和质量。那些购买预算范围内眼镜的人愿意为下一副眼镜支付更多费用，而几乎所有人都表示他们会回到同一家眼科诊所购买下一副眼镜，并且会向亲戚和朋友推荐该诊所。
研究结果表明，患者对公共部门眼科诊所提供的眼镜系列接受度较高，并提出了具体的改进建议。增强对眼镜选择中看法和动机的理解将有助于为满足患者需求和扩大患者群体的规划及采购决策提供信息。
