Gholami Soheyla, Oveisi Sonia, Ghamari Fatemeh, Etedal Mahboobeh Ghorban, Rajaee Roya
M.Sc. Student of Health Care Management, Health Information Management Research Center, Hormozgan University Of Medical Sciences, Bandar Abbas, Iran.
Associate Professor of Maternal and Child Health, Qazvin University of Medical Sciences, Qazvin, Iran.
Electron Physician. 2015 Nov 20;7(7):1500-4. doi: 10.19082/1500. eCollection 2015 Nov.
Employee satisfaction is considered to be an important component in the promotion of service quality and increased efficiency and effectiveness in the reform plan for a healthcare system. Neglecting this issue could result in a lack of success in achieving the healthcare system's objectives. The healthcare reform plan is being implemented to achieve the objectives of the healthcare system. Thus, given the key role of hospital employees in implementing the reform plan, the aim of this study was to determine the levels of hospital employees' satisfaction with their jobs.
This was a qualitative study in 2015 that included thematic analysis, and 138 employees of the Kosar, Rajaii, and Ghods Hospitals participated. Data were collected using semi-structured interviews, and the data were analyzed using content analysis.
After analyzing the data collected by interviewing the employees, 132 codes were identified. The codes were classified into five general concepts including opinions about 1) the reform plan and its administrative barriers, 2) changes in visits, 3) changes in working conditions, 4) changes in salaries and 5) General satisfaction of personnel.
Increasing workloads, stagnant salaries, and the shortage of personnel were the main factors that reduced the satisfaction of the hospitals' employees with the administration of the healthcare reform plan.
员工满意度被认为是医疗系统改革计划中提升服务质量、提高效率和成效的重要组成部分。忽视这一问题可能导致医疗系统目标无法成功实现。实施医疗改革计划旨在达成医疗系统的目标。因此，鉴于医院员工在实施改革计划中的关键作用，本研究旨在确定医院员工的工作满意度水平。
这是一项2015年的定性研究，包括主题分析，科索医院、拉贾伊医院和戈德医院的138名员工参与其中。数据通过半结构化访谈收集，并采用内容分析法进行分析。
在分析通过访谈员工收集的数据后，共识别出132个编码。这些编码被归类为五个总体概念，包括对1）改革计划及其行政障碍、2）就诊变化、3）工作条件变化、4）薪资变化以及5）员工总体满意度的看法。
工作量增加、薪资停滞不前以及人员短缺是降低医院员工对医疗改革计划管理满意度的主要因素。
