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2
Adolescent satisfaction in an urban pediatric emergency department.城市儿科急诊科中青少年的满意度。
Pediatr Emerg Care. 2012 Jul;28(7):633-9. doi: 10.1097/PEC.0b013e31825cfaf5.
3
Impact of patient and family communication in a pediatric emergency department on likelihood to recommend.儿科急诊科患者与家属沟通对推荐可能性的影响。
Pediatr Emerg Care. 2012 Mar;28(3):243-6. doi: 10.1097/PEC.0b013e3182494c83.
4
Communication skills training for emergency medicine residents.急诊住院医师的沟通技巧培训。
Eur J Emerg Med. 2012 Feb;19(1):9-13. doi: 10.1097/MEJ.0b013e328346d56d.
5
Optimizing patient/caregiver satisfaction through quality of communication in the pediatric emergency department.通过改善儿科急诊科的沟通质量来优化患者/护理人员满意度。
Pediatr Emerg Care. 2011 Nov;27(11):1016-21. doi: 10.1097/PEC.0b013e318235be06.
6
Adolescents' perceptions of interpersonal communication, respect, and concern for privacy in an urban tertiary-care pediatric emergency department.青少年对城市三级医疗儿科急诊科人际沟通、尊重和隐私保护的认知
Pediatr Emerg Care. 2010 Apr;26(4):257-73. doi: 10.1097/pec.0b013e3181d6da09.
7
Twenty years of patient satisfaction research applied to the emergency department: a qualitative review.应用于急诊科的20年患者满意度研究：一项定性综述。
Am J Med Qual. 2010 Jan-Feb;25(1):64-72. doi: 10.1177/1062860609352536. Epub 2009 Dec 4.
8
Factors influencing parent satisfaction in a children's emergency department: prospective questionnaire-based study.影响儿童急诊科家长满意度的因素：基于问卷的前瞻性研究。
Emerg Med J. 2008 Jul;25(7):417-9. doi: 10.1136/emj.2007.050005.
9
The influence of patient acuity on satisfaction with emergency care: perspectives of family, friends and carers.患者病情严重程度对急诊护理满意度的影响：家人、朋友及护理人员的观点
J Clin Nurs. 2008 Mar;17(6):800-9. doi: 10.1111/j.1365-2702.2007.02052.x.
10
Developing an efficient model to select emergency department patient satisfaction improvement strategies.开发一种高效模型以选择急诊科患者满意度提升策略。
Ann Emerg Med. 2005 Jul;46(1):3-10. doi: 10.1016/j.annemergmed.2004.11.023.

家长对儿科急诊护理的满意度：韩国的一项全国性横断面调查。

Parental satisfaction with pediatric emergency care: a nationwide, cross-sectional survey in Korea.

作者信息

Jang Hye Young, Kwak Young Ho, Park Ju Ok, Kim Do Kyun, Lee Jin Hee

机构信息

Department of Emergency Medicine, Soonchunhyang University Seoul Hospital, Seoul, Korea.

Department of Emergency Medicine, Seoul National University College of Medicine, Seoul, Korea.

出版信息

Korean J Pediatr. 2015 Dec;58(12):466-71. doi: 10.3345/kjp.2015.58.12.466. Epub 2015 Dec 22.

DOI:10.3345/kjp.2015.58.12.466
PMID:26770221
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC4705326/
Abstract

PURPOSE

This study attempted to examine parental satisfaction with pediatric emergency care (PEC) in Korea and investigate the features influencing overall satisfaction.

METHODS

A nationwide, cross-sectional survey was conducted among parents who had taken their children to an Emergency Department (ED) in the three years prior to the study. A 21-item, structured questionnaire was administered to the parents through a web-based system. Participants' satisfaction levels and the strength of the association between PEC components and overall satisfaction were rated using a 7-point Likert scale.

RESULTS

In total, 1,000 parents participated in the survey, of which 402 (40.2%) stated that they were generally satisfied with the delivered PEC. Female participants, mothers, and parents with low-acuity patients were more likely to be dissatisfied with the delivered PEC. Although the ED environment was the lowest level of satisfaction, it did not significantly influence the respondents' overall levels of satisfaction. The most influential factors in terms of overall satisfaction were "nurses' professionalism" and "doctors' attitude and proper explanation".

CONCLUSION

Parents' overall level of satisfaction with PEC is relatively low and is closely related to factors associated with ED personnel.

摘要

目的

本研究试图调查韩国父母对儿科急诊护理（PEC）的满意度，并探究影响总体满意度的因素。

方法

对在研究前三年带孩子去过急诊科（ED）的父母进行了一项全国性横断面调查。通过基于网络的系统向父母发放一份包含21个条目的结构化问卷。使用7点李克特量表对参与者的满意度水平以及PEC各组成部分与总体满意度之间的关联强度进行评分。

结果

共有1000名父母参与了调查，其中402名（40.2%）表示他们总体上对所提供的PEC感到满意。女性参与者、母亲以及带轻症患者的父母对所提供的PEC更有可能不满意。尽管急诊室环境的满意度最低，但它对受访者的总体满意度没有显著影响。在总体满意度方面，最具影响力的因素是“护士的专业素养”和“医生的态度及恰当解释”。

结论

父母对PEC的总体满意度相对较低，且与急诊科工作人员相关因素密切相关。